Feedback is to a team what water is to a plant. Nevertheless, giving and receiving feedback also proves to be difficult in experienced teams. There are many techniques that can help with this – and handy mnemonics – but in the end it is mainly a matter of practice. But as a starter you can download the LSD feedback card below (pdf)
In the LSD workshop, sufficient attention is paid to working with feedback. We use fun exercises for this and especially a lot of improvisation and role plays.
In an autonomous team, the team members are no longer individually assessed by their manager. No end-of-year discussions, please or individual growth bonuses. Instead, the team members rate each other or, better, the team. This is of course only possible in an adult team. A useful tool for this is the so-called team selfie . Define the aspects in which you want to grow as a team and assess yourself periodically. Always ensure that the assessment results in a number of concrete actions.
Receiving feedback turns out to be at least as difficult as giving it. A fun exercise is ‘POSSIP’, a contraction of Positive and Gossip. The setup is simple: the person who receives positive feedback from the group turns his/her back to the group and lets the words wash over him/her. How did this feel?
According to writer Daniel Pink, we should stop giving feedback. Because it is a form of looking back and he thinks that is pointless. He believes that we should primarily look ahead and therefore advise each other. I think it’s a bit far-fetched. Feedback always looks ahead, otherwise you wouldn’t give it.